Our Core Principles of Responsible Gambling

At Melbet, we believe that sports betting and casino games should always remain a fun, exciting form of entertainment — never a way to solve financial problems or escape from everyday stress. Our top priority is your safety and well-being. That’s why we provide a full range of tools, information, and support options to help you stay in control of your gaming habits at all times.

We are committed to promoting responsible gambling and preventing gambling-related harm. Below you will find practical advice, protective features available on our platform, warning signs to watch for, and resources for help.

• Gambling is entertainment, not a source of income or a way to recover losses.
• You should only use money you can comfortably afford to lose — never essential funds (rent, bills, savings, etc.).
• Never place bets while under the influence of alcohol, drugs, or during strong emotional distress.
• Set clear personal limits on time and money before every session — and respect them strictly.
• Take regular breaks and avoid continuous play over long periods.
• Treat wins and losses equally as part of the experience — chasing losses almost always leads to bigger problems.

We offer several built-in features that let you manage your activity responsibly:

• Deposit Limits — Set daily, weekly or monthly deposit caps. Once reached, no further deposits are allowed until the period resets.
• Wager / Bet Limits — Restrict the total amount you can wager over a chosen timeframe.
• Session Time Reminders — Pop-up notifications that remind you how long you’ve been playing.
• Reality Checks — Periodic messages showing time spent and net wins/losses.
• Self-Exclusion — Temporarily or permanently block access to your account. Options include 24 hours, 7 days, 30 days, 90 days, 6 months, 1 year, 5 years, or indefinite exclusion.
• Cooling-Off Period — Short-term break (from several hours to several weeks) without full self-exclusion.

To activate any of these tools, go to your account settings → Responsible Gambling section, or contact our support team via live chat / email — we will help you set them up quickly and confidentially.

Melbet strictly prohibits gambling for anyone under 18 years old (or the legal age in your jurisdiction, whichever is higher).

• We require identity verification during registration and especially before any withdrawal.
• All suspicious underage accounts are immediately suspended pending full age verification.
• We strongly recommend that parents install filtering software (e.g. Gamban, BetBlocker, Net Nanny) on family/shared devices.

If you believe a minor is using our services, please report it to support immediately — we take such matters very seriously.

It’s important to periodically self-assess. Be honest if you notice any of these patterns:

• Spending significantly more time or money on gambling than originally planned
• Trying to “win back” previous losses by increasing stakes
• Neglecting work, studies, family, or social life because of gambling
• Feeling irritable, anxious, or restless when unable to play
• Borrowing money, selling possessions, or hiding debts related to gambling
• Lying to friends/family about the amount of time or money spent
• Gambling to escape negative emotions (stress, depression, loneliness)

If several of these apply to you — even mildly — it may be time to take action.

Answer these 7 simple questions (yes/no):

1. Do you often gamble longer or spend more than you intended?
2. Do you frequently chase losses?
3. Has gambling caused you to neglect important responsibilities?
4. Do you feel restless or irritated when cutting back on gambling?
5. Have you ever borrowed money or sold items to finance gambling?
6. Do you hide your gambling activity from loved ones?
7. Have you continued gambling despite negative consequences (financial, emotional, relational)?

3 or more “Yes” answers? We strongly recommend using our self-exclusion tools and/or seeking professional help.

You are not alone. Professional support is free, confidential, and available 24/7 in many countries.

Global organizations:

• Gamblers Anonymous → gamblersanonymous.org
• GamCare (UK & international helpline) → gamcare.org.uk / +44 0808 8020 133
• Gambling Therapy → gamblingtherapy.org (live chat & email support)

Other well-known services:

• BeGambleAware → begambleaware.org
• Responsible Gambling Council → rg.org
• Gordon Moody Association → gordonmoody.org.uk

Many countries also have national helplines — just search for “gambling help [your country]”.

Melbet will never encourage excessive play or send promotional offers to self-excluded accounts. We train our support agents to recognize signs of problem gambling and offer assistance sensitively and without judgment.

If you ever feel that gambling is no longer enjoyable — pause, set limits, or step away completely. Your health and happiness matter more than any bet.